Customer Sentiment Report

Tracking the content of your testimonials year after year

No credit card required at this point. Willingness to know your customers' sentiments is required.

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"How did my customers feel about the service and the staff? and how do they feel compared to last year? Has it got better?

A hair salon owner

 

 

"I have over 3,000 testimonials on social media. Overall, are my guests recommending the hotel in their testimonials? If so, what do they recommend about and why? If not, what are they doing?"

A hotel manager

 
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Breviscope is a consultancy linguistic firm that helps business owners and managers identify the sentiments of their customers towards their service or product over time. Our work integrates customer testimonial analysis and sentiment tracking.

How Breviscope Supports Your Business 

 

From Unstructured Data to Structured Data

Customer Sentiment Research

From Insights to Business Actions

  • Data Mining. Customer testimonials are basically everywhere on the internet. A large sample of your customers' testimonials will be examined as one single text.
  • Annotation. Your customers' testimonials will receive special annotation that will help us learn more about them and the things they have in mind.
  • Information mining. The content of their testimonials varies enormously. We will create a topical archive for your future consultation.
  • Understanding Review Basics. You will learn more about your customers' behavior in writing a review.
  • Sentiment Tracking. You will get to know the sentiments shared by your customers from most to least frequently used and the most and least frequent “Sentiment Triggers” (e.g. a specific service or product). 
  • A clear and detailed analysis report with final comments is submitted.
  • You will receive a booklet of findings for company reference.
  • Service Discussion Session, seizing the opportunity to make improvements and create new opportunities.
  • Customization for service teams or for corporate stakeholders, Breviscope presentation informs and empowers.
 
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Our Clients

 

Our clients are business people who are exhausted from reading hundreds and thousands of testimonials one by one and they believe that understanding the sentiments of their customers will build a long-lasting path for success. 

 
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Apps & Technology

Hair Salons

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Hotels

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Airports

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Restaurants & Cafes

Retail

 

You may be able to assess what 2 or 20 customers said in the customer testimonials. But what happens when your business receive 100, 800 or even 5,000 testimonials?

 
 
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Why Breviscope?

Main Goals

  • We will take customer reviews to a whole new level in business development,
  • We will gain valuable business insights through the study of interaction between customers found in on-line reviews,
  • We will inspire the business owners to grow, to get motivated and to improve products or service, keeping at the same time a good on-line reputation.

Spontaneous Customer Interaction

  • On-line customer testimonials represent the most honest assessment of businesses available,
  • On-line customer testimonials are the new word-of-mouth marketing,
  • On-line customer testimonials reach a wider population of new customers and faster!,
  • Many businesses have difficulties in self-monitoring their on-line customers reviews.

Unique Method

  • Many social media analysis tools identify patterns by simply counting nouns. For us, this is just the beginning,
  • Using proprietary linguistic tools and analysis, we examine the conversations surrounding relevant words, allowing us to extract the real sentiments, including the aspects of your business that trigger them,
  • We examine customers' talk in spontaneous settings (no more surveys!), such as, on social media and review portals.
 
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Powerful Insights

  • Updated linguistic methods and social intelligence are united for the purpose of gaining valuable insights about your customers’ sentiments,
  • Qualitative and quantitative data together can steer valid and concrete results,
  • With our customer sentiment research, business owners gain an understanding about what trigger customers to like and to dislike about the service or product.

Instant Action

  • We provide business owners with insights that can be used to improve products and services,
  • We inspire business owners to create new business opportunities,
  • Business owners can also use our reports in the annual staff meetings and share the results,
  • Business owners incorporate the findings into marketing strategies. 

Optimistic Approach 

  • Never be overwhelmed again with those hundreds or thousands of reviews,
  • We help you transform your customer testimonials into something positive, clear, and beneficial for your business and customers,
  • When businesses know how to observe their customers, they'll have the guidance they need to make their products and services more attractive.
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“The choices of words and phrases as well as the metaphors, the euphemisms and the hyperboles are traces given by your customers in the testimonials so that we learn about who they are, the conditions in which the testimonials were created and what reason they were created.”
— Robson Albuquerque, Owner of Breviscope